Shipping Policy

At Ride Style Shop, we’re riders just like you, and we know how important it is to get your gear right. Whether you’re suiting up for the open road or just looking for that perfect riding style, we’ve got your back with clear shipping info and a no-hassle return policy.

Shipping Information

Our Return Promise

We accept returns within 15 days of delivery for most items. Your satisfaction is our priority, but please note that for safety and hygiene reasons, some items can’t be returned (see below).

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless defective:

• Full Face Helmets (safety reasons)
• Open Face Helmets (safety reasons)
• Heated Gloves (hygiene reasons)
• Neck Tubes, Scarves & Masks (hygiene products)

Return Conditions

To be eligible for return:

• Item must be unused, in original packaging with all tags attached
• Proof of purchase required (order number or receipt)
• Defective items will be replaced at no cost (contact us immediately)

Step-by-Step Return Process

1. Initiate Your Return

Email our support crew at [email protected] within 15 days of receiving your order. Use our template below to make it easy:

2. Wait for Approval

Our rider-support team will respond within 1 business day with:

• Return authorization
• Shipping instructions
• Return address: 12 Saint Andrews Crossover, Severna Park, US 21146

3. Ship Your Return

Once approved:

• Pack items securely in original packaging
• Include a copy of your order confirmation
• Ship to our Maryland HQ using a trackable method

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

4. Receive Your Refund or Exchange

Once we receive and inspect your return:

• Refunds: Processed within 3-5 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Exchanges: Shipped via your original shipping method (standard or free)

You’ll receive email confirmation when processed.

International Returns

For our global riders (excluding certain Asian and remote regions):

• Follow the same process above
• Mark the package as “Returned Goods” to avoid customs fees
• We don’t cover return shipping or original customs duties

Damaged or Wrong Items?

If you receive damaged or incorrect gear:

• Contact us immediately at [email protected]
• Include photos of the issue
• We’ll arrange a replacement or return at our expense

Rider-to-Rider Support

Have questions before initiating a return? Our real-rider support team is here to help:

• Email: [email protected]
• Address: 12 Saint Andrews Crossover, Severna Park, US 21146

No bots, no scripts – just humans who speak rider.